The future of agency banking in Kenya
Agency banking has become essential in countries where banks cannot reach or establish a traditional branch. It is transforming the accessibility to financial services by bridging the gap between traditional banking and underserved populations. It…
Omnichannel banking: What it is, why it is needed, and how it can be achieved
Nearly 98% of the banks prioritized customer experience at their organization! Why? The reason is simple! Customer preferences and demands evolve with technological advancements. So, if you don’t offer everything that customers need from your bank,…
How branchless banking is facilitating financial inclusion?
Branchless banking—or “agency banking,” as it’s often called—is a game-changer for financial inclusion. Imagine accessing your bank account, withdrawing cash, or making payments without ever setting foot in a physical bank branch. This is the vision…
Everything you need to know about Neobank
Neobanking has become a major trend in the banking industry. It's because of the way it redefines the banking sector and showcases how advanced the future of banking can be. Plus, with the increase in the usage of digital payment services and the…
8 key points to consider while selecting an ideal agency banking software
Agency banking is the need of the hour. As a bank or financial institution, you cannot open your physical branch at every location you want to serve; that’s where agency banking software becomes a savior of your business. If you are new to the…
Everything you need to know about agency banking
Agency banking was introduced for the first time in 2013 in Bangladesh, with the aim to provide banking services to economically backward and underserved populations, especially those who live in rural locations and very far from banks. Research by…
Breaking Barriers to Digital Banking Revolution: The Impact of Agency Banking on unbanked population
As the world moves towards a more digitally connected era, the banking sector is no exception. The emergence of digital banking has revolutionized the way we handle our finances. However, for many people in Africa, this digital revolution seems like…
The Future of agency banking: Opportunities and trends
Agency banking refers to the use of non-bank agents, such as retailers, telecommunications companies, or even individuals, to provide banking services on behalf of a financial institution. These services can include account opening, deposits…
Four pillars of the digital-first bank in 2025
Everything in people’s lives is more convenient than ever. Everything is easy, instant, and seamless, from booking flights, planning a holiday to quick online shopping. The real-time, smart digital services are delivered daily through their…